Frequently Asked Questions
What is Doctor 24x7?
Doctor 24×7 connects you instantly to speak with Reputed, Licensed, Qualified & Experienced big city Doctors & Experts from the comfort of your home/office/car/hotel. Our Doctors & Experts, associated with the top hospitals, are available any time of night or day. Any day of the year including Sundays and public holidays. 24x7x365. Share images of your reports, skin rashes/sores etc easily while you consult with our Doctors and save your medical records with us under secure storage and easy retrieval.
How many categories/types of doctors are available on doctor 24x7?
We have the following categories currently:
- General Physician
- Child Specialist
- Emotional Wellbeing
- Mental Health
- Critical Care
- Cough & Fever
- Child Psychology
How does Doctor 24x7 work?
There are two types of calls:
- Immediate Consult This feature connects you instantly to the 1st available Doctor. Here you can only choose the category. Example you can choose to speak to General Physicians OR Child Specialists OR Gynaecologists. But you cannot choose a specific Doctor within the category.
- Request Call Back from Doctor of your choice. This feature allows you to select a specific Doctor from within a category (GP/Child Specialist/Gynaecologist) and request a call back from the selected Doctor. The selected Doctor will call back within a specified period OR you will be notified if Doctor is unavailable, so that you can choose some other Doctor.
What are some of the common conditions that Doctor 24x7 treats over the phone?
Common conditions for Adults & Children such as:
- Cold & Flu
- Stomach upset
- Sinus problems
- Respiratory infection
- Headaches & migraines
- Minor burns, scrapes & rashes
- Eye & Ear infections
- Urinary tract infection
- Menstruation related issues
- Fertility related advice
- Other non-emergency illnesses
How much does a consult cost?
The cost of a Doctor consult varies, depending on your choice of consulting the 1st available Doctor OR requesting a call back from a specific Doctor.
Do I talk to “real doctors”?
Yes. Doctor 24×7 subscribers only talk to reputed Doctors/Experts attached with top hospitals/private practice who are Licensed practitioners. Each Doctor/Expert on our network is qualified and experienced and their profile is available on the App.
Can Doctor 24x7 handle my emergency situations?
Doctor 24×7 is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
Can I request a particular Doctor?
Yes. You can choose a specific Doctor from the various categories of Doctors/Experts available, including specialists. The chosen Doctor will call you within 4 hours from accepting your consult request.
Can I use it for my family?
Of course for the non-emergent conditions as explained above. Doctor 24×7 is your “Anytime Family Doctor”
Can I get a prescription?
Doctor 24×7 does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Doctor 24×7 doctors do not issue prescriptions for restricted drugs/substances banned by the Ministry of Health & Family Welfare in India, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs, non-therapeutic drugs such as Viagra and Cialis are not prescribed by our Doctors.”
Is my electronic health record kept private?
Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.
Can I call Doctor 24x7 outside of India?
Doctor 24×7 consults are unavailable outside of India. However, if you are travelling outside India, you can use our service from a mobile phone using a SIM card issued in India.